Refund and Return Policy

At PURRELUX, we prioritize customer satisfaction. This policy explains our guidelines for refunds and returns.

1. Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, undamaged, and in original packaging.
  • Proof of purchase is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized products.
  • Items marked as “Final Sale.”
  • Damaged items not due to manufacturing defects.

3. Refund Process

Refunds are processed as follows:

  • Inspection: Returned items are inspected within 5 business days of receipt.
  • Refund Methods: Refunds are issued to the original payment method within 7-10 business days.

4. Exchange Policy

We offer exchanges for defective or incorrect items. Exchanges must be initiated within the same 30-day window.

5. Steps for Returns

  1. Contact us at info@purrelux.site to initiate a return.
  2. Ship the product to:
    PURRELUX
    Street: 164 Hall Rd, Maryland, New York (NY), 12116
  3. Include a copy of your purchase receipt and reason for return.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part.

7. Exceptions

If items are damaged during transit or you receive the wrong product, contact us immediately for resolution.

Contact Us:
PURRELUX
Street: 164 Hall Rd, Maryland, New York (NY), 12116
Phone: (607) 638-9795
Email: info@purrelux.site

Last Revised: December 10, 2024